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Performance Measurement

This page provides resources for local government elected officials, managers, and staff within Washington State who are developing and implementing performance measurement systems, including examples of local performance reports and online dashboards.


Overview

Performance measurement is the process of collecting, analyzing and reporting data regarding the performance of an organization. It is a tool to help local government evaluate the quality and effectiveness of government services. Performance measures include inputs (resources used), outputs (program activities), efficiency measures (ratio of inputs to outputs), and outcomes (the actual results of programs and services). Many performance measurement systems are limited to measuring program inputs and outputs. Ideally, however, performance measurement efforts will also generate information about program results and outcomes.

The use of performance measures in local government is driven by increased citizen demands for government accountability, greater interest on the part of local legislators in performance related information to assist in program evaluation and resource allocation decisions, and the efforts of various organizations and professional associations to make governments more results-oriented.


Performance Report Examples

Below are selected examples of performance reports from local governments in Washington and elsewhere.

Washington State

  • Kirkland Performance Measures – Annual performance report demonstrates what city is doing to achieve goals in 10 service areas identified as priorities by city council.
  • Mercer Island Performance Measures – Includes a brief explanation of city's performance measurement model and links to annual reports.
  • Redmond Community Indicators – Easily accessible format; includes links to annual reports and information on specific indicators for eight broad community goals.
  • Spokane County Priority Spokane – Includes information on nine community goals and specific indicators within each one. The report combines indicators included in the county’s community indicator project and those selected by Priority Spokane, a collaboration between Eastern Washington University and the City of Spokane.

Other Jurisdictions


Online Dashboard Examples

A performance dashboard provides an at a glance view of key organizational performance indicators. Dashboards usually include highly readable visual displays of key data. This could include interactive graphs, tables with color-coded indicators, etc. Read more about Online Dashboards, and how to create one, in MRSC’s blog post on Creating a Functional Performance Dashboard in 8 Steps.

Washington State

  • Bellevue Performance Reports – Displays data in seven key areas, each with a series of metrics that track annual changes in each area. Uses Covalent Software.
  • Bellingham Performance Measures – Interactive tool to view metrics in nine areas. Provides good overview information with an opportunity to see individual trends over time. Uses Insight Vision software.
  • Kitsap County PEAK Program – Interactive data split into six different categories. Includes timelines, graphs, tables and links to find more data. Uses Microsoft Power BI software.
  • Seattle Performance Seattle – Highly interactive performance system that tracks metrics in six key areas. Begins with a high level but allows users to dig into the data as deep as they want. Data is updated monthly, semi-annually, or annually depending on the data. Uses Socrata Software.
  • Spokane Spokane Performs – Series of performance graphs for various city departments (22 different areas). While the underlying data is not accessible, users can download the graphs in various formats. Uses HighCharts software.

Other Jurisdictions

  • Chicago, IL Performance Metrics – Tracks information in eight areas. Easily scannable views with lots of customization options. Uses Socrata software.
  • San Mateo County, CA SMC Performance – Provides dashboards in three broad areas: progress towards the county's broad 2025 vision goals, departmental goals, and progress on a specific voter-passed initiative. Uses Socrata software.
  • Virginia Department of Transportation Dashboard – Although not a local municipality, this DOT  dashboard takes the name fairly literally creating a visually interesting and easily readable dashboard for citizens. Developed in-house with Microsoft development products and Dundas for the data visuals.
  • Williamsburg, VA Performance Management – Nice tabbed view of performance metrics in eight key areas. Dashboard is customizable for each user. Uses LogAnalytics software.

Recommended Resources


Last Modified: November 05, 2018