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Utility Billing and Collection

This page provides links to all of MRSC’s resources related to local government utility billing and collection in Washington State.

General Information

  • Utility Billing Procedures – General guidance on utility billing procedures, including deposits, combined utility accounts, billing and water leak adjustments, and more.
  • Utility Discounts and Financial Assistance Programs – Information on utility discounts for low-income or disabled customers, as well as voluntary contributions and conservation discounts.
  • Utility Charges and Property Transfers – Overview of utility charges during property sales and transfers, including who is responsible for charges, final billings, and more.
  • Identify Theft Red Flags Rules – Overview of federal “red flags rules” requiring financial institutions, utilities, and other creditors to set up programs aimed at reducing identity theft.

Internal Controls

Delinquent Accounts

  • Collection Practices for Delinquent Utility Accounts – Overview of various collection practices available to utilities for delinquent utility accounts, including collection agencies, courts, payment plans, liens, and shutoffs.
  • Utility Service During Bankruptcy – Information on a municipal utility’s legal rights in relation to customers in bankruptcy.
  • Utility Liens and Shutoffs Tool – Interactive, step-by-step guide to help determine whether and under what circumstances a utility has a lien or is authorized to shut off service to enforce payment in specific situations

Recent Blog Posts

Training Opportunities

MRSC periodically conducts webinars related to utility billing, collection, and financial management. For current offerings, see:

Last Modified: December 24, 2020