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Posts by Michael Jacobson

Sustaining the Change Agent

Sustaining the Change Agent

August 14, 2017 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

In this post, Government Performance Advisor Michael Jacobson argues that change agents working within local government must also make time for reflection, self-care, and building community connections for personal, not just work-related, reasons. 

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Who "Owns" Public Data?

Who "Owns" Public Data?

October 4, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

Who owns public data? Is is reasonable for public entities to manage the availability of their data? And what is the relationship between data and open government? In this Advisor column, Michael Jacobson shares his thoughts.

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On the Quest for a Performance Culture: Where to Start?

On the Quest for a Performance Culture: Where to Start?

May 13, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

This article is reprinted with permission of the American Society for Public Administration

As a field, performance management is almost a teenager. Not in actual years, but in its development and practice.

Accounting is the grandparent with Mesopotamian, Egyptian and Babylonian...

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Understanding Employee Motivation is More Important than Ever

Understanding Employee Motivation is More Important than Ever

January 20, 2016 by Michael Jacobson
Category: Administration and Management , Government Performance Advisor

Lack of employee engagement shows itself in a variety of serious issues that impact organizational performance. Advisor Michael Jacobson highlights methods local governments can use to find out what motivates their employees and help keep them engaged.

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Understanding Customers in the Public Sector

Understanding Customers in the Public Sector

October 20, 2015 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

It's time to start using the concept of "customer" to help make government more effective, efficient, and people-oriented.

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