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Posts by John Dickson

Spokane County Uses Lean to Improve Emergency Response Efforts

Spokane County Uses Lean to Improve Emergency Response Efforts

December 12, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

The fourth article, from the series on how Spokane County has been using Lean principles to improve government performance at all levels, focuses on improvements to the county’s addressing process through the development of a new, regional addressing standard.

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Spokane County Uses Lean to Improve Its Job Application Process

Spokane County Uses Lean to Improve Its Job Application Process

September 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Linda McGlocklin about how the HR department switched to NEOGOV software for its job application process.

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Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

July 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Nautice Pham about how the county got feedback from its golf customers.

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Spokane County Utility Billing Team Lean Success Story

Spokane County Utility Billing Team Lean Success Story

May 2, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

A first in a series about how Spokane County’s front-line staff are leading the lean transformation in their departments.

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Spokane County’s Journey to Lean

Spokane County’s Journey to Lean

March 4, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Over the past three years, Spokane County has been aggressively improving our processes utilizing the lean methodology. Our transformation strategy is focused on the two pillars of lean – Continuous Improvement and Respect for People. While most organizations utilizing lean methodologies do a good job with the Continuous Improvement pillar (using tools such as v...

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