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MRSC Insight Blog


Posts by Dana Howard Botka

The Hidden Power of the Government Form Letter

The Hidden Power of the Government Form Letter

July 5, 2019 by Dana Howard Botka
Category: Management

Your routine letters and forms may be creating more internal costs and constituent frustration than you realize. This post shows how reducing the jargon, simplifying the message, and talking to the reader can, instead, win over citizens.

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