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Posts for Government Performance Advisor

Spokane County Uses Lean to Improve Emergency Response Efforts

Spokane County Uses Lean to Improve Emergency Response Efforts

December 12, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

The fourth article, from the series on how Spokane County has been using Lean principles to improve government performance at all levels, focuses on improvements to the county’s addressing process through the development of a new, regional addressing standard.

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Who "Owns" Public Data?

Who "Owns" Public Data?

October 4, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

Who owns public data? Is is reasonable for public entities to manage the availability of their data? And what is the relationship between data and open government? In this Advisor column, Michael Jacobson shares his thoughts.

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Spokane County Uses Lean to Improve Its Job Application Process

Spokane County Uses Lean to Improve Its Job Application Process

September 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Linda McGlocklin about how the HR department switched to NEOGOV software for its job application process.

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Successful Change Initiatives: As Simple as 1-2-3

Successful Change Initiatives: As Simple as 1-2-3

July 18, 2016 by Debra Hentz
Category: Government Performance Advisor

Simple, successful and sustainable change initiatives. That’s the promise of the power of three: a writing principle that states “things in threes are inherently funnier, more satisfying and more effective than any other number of things” (per Wikipedia). The principle is based on the fact that readers are mor...

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Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

July 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Nautice Pham about how the county got feedback from its golf customers.

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On the Quest for a Performance Culture: Where to Start?

On the Quest for a Performance Culture: Where to Start?

May 13, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

This article is reprinted with permission of the American Society for Public Administration

As a field, performance management is almost a teenager. Not in actual years, but in its development and practice.

Accounting is the grandparent with Mesopotamian, Egyptian and Babylonian...

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Spokane County Utility Billing Team Lean Success Story

Spokane County Utility Billing Team Lean Success Story

May 2, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

A first in a series about how Spokane County’s front-line staff are leading the lean transformation in their departments.

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Spokane County’s Journey to Lean

Spokane County’s Journey to Lean

March 4, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Over the past three years, Spokane County has been aggressively improving our processes utilizing the lean methodology. Our transformation strategy is focused on the two pillars of lean – Continuous Improvement and Respect for People. While most organizations utilizing lean methodologies do a good job with the Continuous Improvement pillar (using tools such as v...

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Understanding Employee Motivation is More Important than Ever

Understanding Employee Motivation is More Important than Ever

January 20, 2016 by Michael Jacobson
Category: Administration and Management , Government Performance Advisor

Lack of employee engagement shows itself in a variety of serious issues that impact organizational performance. Advisor Michael Jacobson highlights methods local governments can use to find out what motivates their employees and help keep them engaged.

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Lean on Me: A Culture of Respect in the Workplace

Lean on Me: A Culture of Respect in the Workplace

December 3, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

In this third of a 3-part series on understanding the people side of lean we explore how focusing on staff can help overcome the common obstacles to lean implementation. 

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Understanding Customers in the Public Sector

Understanding Customers in the Public Sector

October 20, 2015 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

It's time to start using the concept of "customer" to help make government more effective, efficient, and people-oriented.

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Lean on Me: The Pitfalls of Performance Measurement

Lean on Me: The Pitfalls of Performance Measurement

October 13, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

In my work with teams and organizations, it pains me to witness people being bullied with performance measures, well-intentioned as these efforts may be.

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Lean on Me: Supporting Your Staff Through the Lean Process

Lean on Me: Supporting Your Staff Through the Lean Process

August 21, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

Where many lean initiatives go wrong is focusing too much on getting rid of waste and not enough on investing in the people.

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Government of the Future: Introducing the Government Performance Consortium

Government of the Future: Introducing the Government Performance Consortium

April 14, 2015 by Larisa Benson
Category: Government Performance Advisor , Government Performance Consortium

Government agencies today are not much changed in structure or culture from their predecessors of past decades.  In stark contrast, citizens’ expectations for speed and service accessibility – driven by the information age – exceed most governments’ current capacities.  What does our future look like?

Washington State and her local government jurisdic...

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