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Don’t Get into Back-and-Forth Exchanges During Public Comment


August 29, 2019 by Ann G. Macfarlane
Category: Legislative Body , Council-Commission Advisor

Don’t Get into Back-and-Forth Exchanges During Public Comment

When city councils, school boards, or other public bodies hold their meetings, it is customary to reserve a time in the meeting for members of the public to speak to their elected officials. One common name for this is the public comment period. We strongly recommend that elected officials should not get into back-and-forth exchanges with members of the public during the public comment period.

Whose Meeting Is It Anyway?

In most states of the union, members of the public are authorized by state law to attend local government meetings. These laws may be called “sunshine acts” or “open public meeting acts.” States usually allow members of the public to address their elected officials on matters of concern during the meetings. But though the local government meetings are held in public, they are not meetings of the public. The meetings belong to the local government body that is meeting.

What Is the Purpose of the Public Comment Period?

The purpose of the public comment period is for members of the public to inform the governing body of their views. This is an important function and it is critical for the elected officials to listen with care to the public, and to consider what they hear in their deliberations. It is also critical for the elected officials to convey to the public that they care! Don’t follow the example of a certain county in my home state of Washington, where the elected officials wander out to get coffee or check their cell phones while the public is speaking.

Why the Public Comment Period Is Not a Chance to Dialogue

While listening with attention is critical, we believe that it is best not to enter into dialogue with the public during the meeting. It is highly challenging to give accurate responses on critical and complex issues on the spot. We have seen too many instances where the discussion degenerates into a back-and-forth exchange that ends up creating more heat than light. To use a slang expression, sometimes the meeting goes “down the tubes” and never really recovers. This can lead to a fraught atmosphere at future meetings, public outrage, and a general loss of confidence in the board or council.

What Should You Say?

In general, it is best not to respond at all to public comment. However, the chair may provide brief factual information, if appropriate. This must not degenerate into lecturing or criticism.
The best approach is for the chair to say, “Thank you for your comment” to each speaker. Keep a warm and pleasant expression if the speaker was complimentary, or a neutral face if not, and then move on to the next speaker. Don’t play favorites with the public and do your best to treat all speakers the same. Be sure to observe any time limits consistently.

How Can You Appear Interested and Concerned if You Can’t Answer?

It isn’t easy, but the chair and the members of the public body convey interest and concern by their body language. Ideally, they should listen to each person speaking as if there were no one else in the room.

Structuring the Public Comment Period

You can also take structural steps to let the public know how much you care. We recommend:

  • Announcing the policy at the beginning of each meeting, so people know they won’t be getting answers to their questions or concerns during the public comment period.
  • Providing a handout on the policy, including an invitation to submit comments in writing and other ways to make your views known.
  • Having a staff person available so people with specific concerns can convey them, to be addressed after the meeting by the appropriate party.
  • Establishing other channels to connect with your public, such as community forums, personal discussions, “coffee with the mayor,” a form on your website, surveys, etc.

Additional Resources

Download our Guidelines for Public Comment in Local Government Meetings for tips on managing comments at public meetings (Note: Public hearings and quasi-judicial hearings are governed by different rules than public meetings) or the Citizen’s Guide for a short and reader-friendly explanation of many aspects of local government meetings.


MRSC is a private nonprofit organization serving local governments in Washington State. Eligible government agencies in Washington State may use our free, one-on-one Ask MRSC service to get answers to legal, policy, or financial questions.

About Ann G. Macfarlane

Ann G. Macfarlane writes for MRSC as a Council Commission Advisor.

Ann G. Macfarlane is a Professional Registered Parliamentarian. She offers an interactive and user-friendly way to master the key points for effective, efficient and fair meetings. Her background as a diplomat and Russian translator enables her to connect with elected officials and give them the tools they need for success. She is the author of Mastering Council Meetings: A guidebook for elected officials and local governments, and blogs regularly at www.jurassicparliament.com.

The views expressed in Advisor columns represent the opinions of the author and do not necessarily reflect those of MRSC.

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