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Archived Webinars

MRSC's archived webinars are available to view for $30, unless otherwise indicated in the list below.

Please notice the access expiration date for each webinar. After registering and once the payment is processed, you will receive a link to the webinar recording/s via email. If you do not receive the link within a day or have other questions regarding registration, please contact us.

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To obtain the indicated credits for each webinar, please contact and report viewership to the organization providing the credits.


List of Archived Webinars


CORONAVIRUS (COVID-19) RESPONSE

FREE WEBINAR: How Your Agency Can Survive and Recover Fiscally from the COVID-19 Outbreak
Broadcast April 29, 2020
In this webinar we will discuss many of the likely issues local governments will face in the coming weeks while dealing with the pandemic. We will also pivot and begin exploring considerations regarding the future need to recover and create a “new normal.” Watch the entire one-hour webinar recordingdownload the slides, or skip directly to the following sections:

FREE WEBINAR: Managing a Public Utility During the COVID-19 Pandemic
Broadcast April 21, 2020
Credits available for self-reporting: 1.0 CML

Presented in partnership with the Association of Washington Cities (AWC) and the Washington Association of Sewer and Water Districts (WASWD), this webinar provides guidance on how to effectively manage a public utility during the COVID-19 pandemic. We cover recent actions by Governor Inslee; provide guidance on the allowable uses of public funds; and review sample policies on late payments, customer payment plans, and other financial mitigation policies. Register for the free webinar and download the slides.

FREE WEBINAR: Preparing for the Fiscal Implications of the Coronavirus Outbreak
Broadcast March 26, 2020
This free webinar addresses some of the financial and operational issues local governments should consider as the coronavirus outbreak worsens in Washington State, including: (1) continuity of operations, (2) impacts to agency revenue, and (3) impacts to local economic development and opportunities for fiscal ‘first aid.’ Watch the entire one-hour webinar recordingdownload the slides, or skip directly to the following sections:

FREE WEBINAR: Managing the Impact of COVID-19 on Your Agency
Broadcast March 16, 2020
This free webinar addresses some of the issues faced by local governments in Washington State due to the spread of COVID-19. Some of this guidance has changed since this webinar first aired, including temporary changes to OPMA and the adoption of new federal FFCRA leave laws. Watch the entire one-hour webinar recordingdownload the slides, or skip directly to the following sections:


COMMUNICATIONS

Best Practices for Online Community Engagement
Broadcast May 2020 | Access expires June 1, 2021
Credits available for self-reporting: 1.0 CML

In this webinar we review online engagement best practices that have been developed and implemented by three Washington local governments: Burien, Walla Walla, and Pierce County.

Effective Communication and Conflict Resolution Skills for Local Governments
Broadcast September 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML

During this webinar we present tools participants can use for effective communication and conflict management in their work. The webinar will: (1) identify communication skills that promote conflict prevention and resolution, (2) demonstrate tools to help persons in disputes identify issues and interests, including shared ones, (2) review real life examples of conflicts and solutions, and (3) share additional resources for the future.

Building Trust in Government Through Plain Language
Broadcast July 2019 | Access expires December 1, 2020
Your routine letters and forms may be creating more internal costs and citizen hassles than you realize. But research shows that dropping the jargon, simplifying the page, and understanding the reader can make all the difference in the world.  Join us to learn how 'plain,' well-crafted documents can reduce your process hassles and win over citizens. During this webinar you’ll see examples of simplified forms and letters that ended up dropping error rates, service delivery times, and phone calls for public agencies.  We'll outline the specific steps your team can take to fix confusing content—and how to work effectively with the technical and legal specialists who believe your organization's explanations are already perfectly clear!

Crisis Communications - How to Respond Effectively When the Public is Watching
Broadcast April 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
It’s hard to get communications right during a sensitive or crisis situation, and it’s nearly impossible when you aren’t prepared. This engaging and informative webinar will help you respond more effectively when your organization lands in the public spotlight.


CYBERSECURITY

Best Practices to Prevent Cyber Fraud
Broadcast April 2020 | Access expires May 1, 2021
Credits available for self-reporting: 1.0 CML
In this webinar, you’ll learn about the latest trends in cybercrime with an emphasis on payment fraud. You’ll hear from an FBI cybersecurity investigator, a national expert on vendor fraud, and the Finance Director from the City of Ellensburg on how to prevent and respond to a growing cyber threat to local governments. You’ll receive examples of internal control forms and contract language that you can adapt for your agency’s use and concrete suggestions for internal training.

FREE WEBINAR: Cybersecurity Essentials for Local Government Leaders (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast October 2018
Credits available for self-reporting: 1.0 CML

This free webinar helps public sector leaders understand their organization’s greatest vulnerabilities are and the most important investments necessary to reduce risk. You hear from firsthand experience—in agencies both small and midsized—how opportunistic cybercriminals take advantage of system vulnerabilities. You’ll also learn about cybersecurity training that each person with your organization should have and how to get it. The State Auditor’s Office, our webinar sponsor, offers a list of free cybersecurity-preparedness resources available to local governments in Washington.


ETHICS

Ethical Considerations for Local Government Staff and Officials
Broadcast January 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar provides a framework, complete with practical strategies and tools, to help build and maintain a more ethical workplace and culture. Topics to be addressed include state ethics laws, roles of elected officials versus staff and potential areas of conflict, and common pitfalls.


FINANCE

Annual Financial Reporting (Cash Basis): 4-Part Webinar Series (Purchase the series by clicking on the title link)
Cost: $120
Broadcast April 2020 | Access expires December 31, 2020
This webinar series has been developed to meet the need of those individuals responsible for the preparation and filing of the 2019 annual financial report. The series consists of four 1.5-hour webinars, with each webinar addressing a specific component of the annual financial report: (1) Preparation Steps for 2019 Annual Financial Report , (2) Reporting requirements, Schedule 01 and Financial Statements C4/C5, (3) Supplemental Schedules 06 to 22, and (4) Notes to Financial Statements, Review and Submit.

Building a Foundation for Fiscal Oversight
Broadcast February 2020 | Access expires March 1, 2021
Credits available for self-reporting: 1.0 CML
The webinar will present basic financial concepts used by local government to assist with your understanding of the complex world of governmental accounting. Discussion areas include: terminology unique to government financing, fund accounting, restricted revenues and how can they be used, best practices for financial reporting and fiscal oversight, and how the contributions of elected officials can help them and their communities be more successful (and avoid pitfalls at the same time!).

Tips and Tools for Connecting Community to Your Budget
Broadcast October 2019 | Access expires November 1, 2020
Credits available for self-reporting: 1.0 CLE, 1.0 CML
Good public participation practices can help governments be more accountable and responsive to their communities. This webinar will look at two methods to involve residents in the budget. The City of Sequim has adapted a participatory budgeting approach that provides residents the opportunity to directly vote on spending for small capital projects. Balancing Act is an easy to use, cloud-based simulation that lets residents experience the tough tradeoffs that officials must make at budget time.


HOMELESSNESS AND AFFORDABLE HOUSING

Affordable Housing & Homelessness Series, Part 4 of 4: What Local Governments Are Doing to Address Homelessness
Broadcast November 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 4 in the series focuses on homelessness and highlights what two cities (Everett and City of Walla Walla) are doing to provide transitional and permanent housing options for homeless individuals.

Affordable Housing & Homelessness Series, Part 3 of 4: What Counties & Cities Can Do to Address the Homelessness Crisis
Broadcast August 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 3 of this series provides an informative overview of the homelessness crisis and offers two case studies about what local governments are doing to address it, including Skagit County’s efforts to address homelessness and Olympia’s work with temporary encampments.

Affordable Housing & Homelessness Series, Part 2 of 4: Legal Considerations & Case Studies in Affordable Housing
Broadcast June 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 2 of this series focuses on affordable housing, including legal considerations when developing affordable housing and case studies of local governments that have succeeded in developing more housing options for lower income populations. This webinar explores the affordable housing goals and incentives within the Growth Management Act, as well as look at the constitutional and statutory framework for promoting affordable housing in Washington State. Webinar participants will hear about specific planning efforts by the cities of Ellensburg and Port Townsend regarding affordable housing. 

Affordable Housing & Homelessness Series, Part 1 of 4: Limitations of Homelessness Enforcement
Broadcast May 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Several recent court decisions have placed restrictions on the ability of local governments to enforce regulations and policies that prohibit camping or sleeping on public property. The Limitations of Homelessness Enforcement webinar will explore these restrictions and, more broadly, the limitations of enforcement as a means for addressing the impacts of homelessness.


LEADERSHIP

Building the Foundations of a Great Workplace Culture
Broadcast October 2019 | Access expires November 1, 2020
Credits available for self-reporting: 1.0 CML

Learn practical tips for creating a positive work culture, starting before each new employee walks in for their first day on the job. Our panelists will share their successes in enhancing teamwork, raising morale, and increasing job satisfaction and work performance.

Leading Change: A Human-Centered Approach
Broadcast June 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar introduces methods from design thinking and Adaptive Leadership that can help your organization grow a culture of problem solvers. Viewers gain empathy and insights into why people may resist change, and learn to quickly test new approaches that invite individuals to see themselves as being part of the transformation story.

Getting Unstuck: Strategies to Repair Trust
Broadcast May 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

Using current research in organization and team trust, this webinar provides practical strategies for trust repair and building bridges that apply at the team or the organization level. We help you understand the basis of trust and group resilience, and help you gain the ability to repair broken or violated trust in groups or organizations so you can operate at capacity again.

Coaching your Staff to Reach their Potential
Broadcast April 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar reviews the qualities of a good coach and what an employee is looking for in terms of coaching. Using real-life scenarios, our presenters, who are all experienced leaders themselves, offer practical tips and approaches to coaching, specifically within the local government arena.

FREE WEBINAR: Better Management Through Values-Based Leadership (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast November 2018

Credits available for self-reporting: 1.0 CML
In this free webinar, you will learn about values-based leadership, examples of how this has been applied in the private sector, and a demonstration of how those skills can be transferred directly to the public sector. 

FREE WEBINAR: Using Lean Visual Management to Improve Team Engagement (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast October 2018
Credits available for self-reporting: 1.0 CML
Low-tech, hand-maintained visual management boards can radiate information throughout your organization in ways that digital project management tools do not. This webinar shows how — at a glance — Lean-inspired visual management boards can communicate progress on key organizational initiatives, unite teams around shared goals and values, and help employees feel respected and invested in.


MRSC SERVICES

FREE WEBINAR: Making Your Job Easier with MRSC's Services
Broadcast February 2020
In this free 40-minute webinar, we will provide a comprehensive overview of MRSC's tools, resources, and information — all designed to help you do your job better. This includes our one-on-one inquiry service and a demonstration of how to use our extensive website resources, Sample Document Library, and more.


OPEN GOVERNMENT

PRA Deep Dive — Personnel and Employment Records
Broadcast July 2020 | Access expires August 1, 2021
Credits available for self-reporting: 1.0 CML, meets
Open Government Training Act requirement
This webinar will dig into how the Public Records Act applies to personnel and employment records, including what, specifically, should be kept in a personnel file, what records or information may be exempt (including how to clarify when it is unclear), and will review requirements as well as best practices for managing public records requests involving personnel and employment records.

FREE WEBINAR: Legislative Update on 2020 Public Records Bills
Broadcast June 2020
Credits available for self-reporting: 1.0 CML, meets WAPRO certification requirements (A – 1 hour)

This webinar, presented in partnership with WAPRO, discusses the most significant public records bills passed during the 2020 Legislative Session.

OPMA Primer—How to Avoid Common Pitfalls
Broadcast February 2020 | Access expires March 1, 2021
Credits available for self-reporting: 1.0 CML, meets
Open Government Training Act requirement
This webinar provides tips to local government leaders on how to avoid some common pitfalls under Washington’s Open Public Meetings Act (OPMA), which applies to all governing bodies in local government including cities, counties, and special purpose districts. In addition to satisfying the OPMA training required by the Open Government Trainings Act, this webinar showcases OPMA scenarios that public servants and elected officials commonly confront in their day-to-day work.

PRA and OPMA Case Law Update - 2020
Broadcast January 2020 | Access expires February 1, 2021
Credits available for self-reporting: 1.0 CML, meets WAPRO certification requirements (C – 1 hour)

This webinar reviews significant court decisions from 2019 impacting the Public Records Act (PRA) and the Open Public Meetings Act (OPMA).. Attendees will leave the webinar with the knowledge base for reviewing their agency’s PRA and OPMA programs for compliance.

Handling PRA Requests for Sensitive and Personal Information
Broadcast September 2019 | Access expires October 1, 2020
Credits available for self-reporting: 1.0 CML, meets WAPRO certification requirements (A – 1 hour)

In this webinar, we will provide guidance on recurring — and challenging — PRA issues, including: the right to privacy under the PRA, protection of personally identifiable health care information, disclosure of personnel files and disciplinary records, managing public records on personally-owned devices and accounts, and tips on producing electronic records. Whether you are from a small jurisdiction with few paid staff or a large, multi-departmental one, this webinar will equip you with skills and up-to-date guidance on how to handle difficult PRA issues.


PLANNING

Land Use Case Law Update & Virtual Hearings - Summer 2020
Broadcast July 2020 | Access expires Augus 1, 2020
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In this webinar, MRSC legal consultant Jill Dvorkin and longtime land use attorney Phil Olbrechts review recent, important land use cases applicable to Washington State, as well as cover the legal — and practical — aspects of holding virtual hearings as local governments adjust to manage risks associated with the spread of COVID-19. 

FREE WEBINAR: How to Develop a Housing Action Plan | Part 2 (Enter name & email address for free viewing)
Broadcast July 2020
This free webinar, presented in partnership with the Department of Commerce (DOC) will look at how to develop a housing action plan. A HAP provides a process and framework for assessing local or regional housing needs, identifying barriers to new housing production, and developing strategies to more effectively encourage or support the kinds of new housing construction that can address housing needs.

FREE WEBINAR: How to Prepare a Housing Needs Assessment | Part 1 (Enter name & email address for free viewing)
Broadcast March 2020
This free webinar, created in partnership with the Department of Commerce, provides valuable information on: (1) How to scope your housing needs assessment by looking at common sources of unaffordability, (2) common sources of housing data and ideas for presenting housing data, and (3) gap analysis: what we can learn from the data.

Tips for Writing Good and Effective Development Code Provisions
Broadcast March 2020 | Access expires April 1, 2021
This webinar covers: (1) what to include in a “good” zoning/development code, (2) tips on how to write effective and user-friendly code language, (3) how to engage key stakeholders when working on new development code language, (4) the importance of having well-thought-out development review procedures to make your zoning/land use regulations easy to understand and use.


PUBLIC WORKS

The Owner’s Role: Jobsite Supervision & Safety on Public Works Projects
Broadcast May 2020 | Access expires June 1, 2021
This webinar discusses how public project owners can ensure that contracts and project operations do not dilute the general contractor’s duties. It also addresses insurance and indemnity provisions related to site safety and whether recent experiences in dealing with construction during the COVID-19 pandemic has informed and affected how site safety and safety to the general public interact.


UTILITIES

The Importance of Utility Fiscal Policies
Broadcast May 2019 | Access expires June 1, 2021
Credits available for self-reporting: 1.0 CPE

This webinar provides practical examples to give participants an understanding of how to form their own utility financial policies. Participants will learn what data is needed to calculate reserve policies, what policies they should consider for their utilities, and what templates are available for calculation.

Utility Fiscal Management - Strategic Long-Term Planning (Part 1 of 3)
Broadcast February 2019 | Access expires May 1, 2021
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 1 of this 3-part webinar series, we focus on the long-term financial health of utilities by addressing fiscal management strategies and strategic long-term financial planning. Utilities can create a comprehensive financial plan that covers operating and capital budgets aspects, addresses long-term financial planning, closes the loop with performance assessments, creates and carries out evaluations to determine success. Through this webinar, we will explore real community issues through the lens of the budget, understand and develop a policy-level perspective on financial planning and create approaches and solutions that work.

Utility Fiscal Management - Rate Setting Fundamentals (Part 2 of 3)
Broadcast March 2019 | Access expires May 1, 2021
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 2 of this 3-part webinar series, we focus on the long-term financial health of utilities by addressing proper rate setting. Cost of service and rate design studies are necessary to assist a utility in setting rates that are fair and equitable to its customers. Real world examples based on generally accepted rate-making principles will be utilized throughout the course. This webinar will help you understand the impact of policy and financial considerations on customer rates, assess proposed rates that are defensible based on service costs and/or policy considerations, and recognize the importance of customer outreach to sell your needed revenue increase.

Utility Fiscal Management - Understanding the Complexities of Billing & Collections (Part 3 of 3)
Broadcast May 2019 | Access expires May 1, 2021
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 3 of this 3-part webinar series, we will focus on billing and collections, which are critical to fiscal health. Understanding your utility’s statutory authority regarding collections, billing adjustments, landlord/tenant issues, liens, and bankruptcies can help with your customer relations and the utility’s financial well-being. This webinar will speak to common collection issues for municipal utilities and water/sewer utility districts as well as address billing challenges such as overpayments and underpayments, allowable interest and penalties on delinquent accounts, termination of utility services, and what role collection agencies can play in collections.


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