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Archived Webinars

MRSC's archived webinars are available to view for a fee, unless the webinar was broadcasted for free, in which case the link to view is provided below. You can access one webinar for $30.

Below is a list of all available webinars. Please notice the access expiration date for each webinar.  After registering and once the payment is processed, you will receive a link to the webinar recording/s via email. If you do not receive the link within a day or have other questions regarding registration, please contact us.

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To obtain the indicated credits for each webinar, please contact and report viewership to the organization providing the credits.


List of Archived Webinars


COMMUNICATIONS

Effective Communication and Conflict Resolution Skills for Local Governments
Broadcast September 2019 | Access expires October 1, 2020
Credits available for self-reporting: 1.0 CML

During this webinar we present tools participants can use for effective communication and conflict management in their work. The webinar will: (1) identify communication skills that promote conflict prevention and resolution, (2) demonstrate tools to help persons in disputes identify issues and interests, including shared ones, (2) review real life examples of conflicts and solutions, and (3) share additional resources for the future.

Building Trust in Government Through Plain Language
Broadcast July 2019 | Access expires August 1, 2020
Your routine letters and forms may be creating more internal costs and citizen hassles than you realize. But research shows that dropping the jargon, simplifying the page, and understanding the reader can make all the difference in the world.  Join us to learn how 'plain,' well-crafted documents can reduce your process hassles and win over citizens. During this webinar you’ll see examples of simplified forms and letters that ended up dropping error rates, service delivery times, and phone calls for public agencies.  We'll outline the specific steps your team can take to fix confusing content—and how to work effectively with the technical and legal specialists who believe your organization's explanations are already perfectly clear!

Crisis Communications - How to Respond Effectively When the Public is Watching
Broadcast April 2019 | Access expires April 1, 2020
Credits available for self-reporting: 1.0 CML
It’s hard to get communications right during a sensitive or crisis situation, and it’s nearly impossible when you aren’t prepared. This engaging and informative webinar will help you respond more effectively when your organization lands in the public spotlight.


CYBERSECURITY

FREE WEBINAR: Cybersecurity Essentials for Local Government Leaders (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast October 2018
Credits available for self-reporting: 1.0 CML

This free webinar helps public sector leaders understand their organization’s greatest vulnerabilities are and the most important investments necessary to reduce risk. You hear from firsthand experience—in agencies both small and midsized—how opportunistic cybercriminals take advantage of system vulnerabilities. You’ll also learn about cybersecurity training that each person with your organization should have and how to get it. The State Auditor’s Office, our webinar sponsor, offers a list of free cybersecurity-preparedness resources available to local governments in Washington.


ETHICS

Ethical Considerations for Local Government Staff and Officials
Broadcast January 2019 | Access expires January 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar provides a framework, complete with practical strategies and tools, to help build and maintain a more ethical workplace and culture. Topics to be addressed include state ethics laws, roles of elected officials versus staff and potential areas of conflict, and common pitfalls.


FINANCE

Tips and Tools for Connecting Community to Your Budget
Broadcast October 2019 | Access expires November 1, 2020
Credits available for self-reporting: 1.0 CLE, 1.0 CML
Good public participation practices can help governments be more accountable and responsive to their communities. This webinar will look at two methods to involve residents in the budget. The City of Sequim has adapted a participatory budgeting approach that provides residents the opportunity to directly vote on spending for small capital projects. Balancing Act is an easy to use, cloud-based simulation that lets residents experience the tough tradeoffs that officials must make at budget time.


HOMELESSNESS AND AFFORDABLE HOUSING

Affordable Housing & Homelessness Series, Part 4 of 4: What Local Governments Are Doing to Address Homelessness
Broadcast November 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 4 in the series focuses on homelessness and highlights what two cities (Everett and City of Walla Walla) are doing to provide transitional and permanent housing options for homeless individuals.

Affordable Housing & Homelessness Series, Part 3 of 4: What Counties & Cities Can Do to Address the Homelessness Crisis
Broadcast August 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 3 of this series provides an informative overview of the homelessness crisis and offers two case studies about what local governments are doing to address it, including Skagit County’s efforts to address homelessness and Olympia’s work with temporary encampments.

Affordable Housing & Homelessness Series, Part 2 of 4: Legal Considerations & Case Studies in Affordable Housing
Broadcast June 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Part 2 of this series focuses on affordable housing, including legal considerations when developing affordable housing and case studies of local governments that have succeeded in developing more housing options for lower income populations. This webinar explores the affordable housing goals and incentives within the Growth Management Act, as well as look at the constitutional and statutory framework for promoting affordable housing in Washington State. Webinar participants will hear about specific planning efforts by the cities of Ellensburg and Port Townsend regarding affordable housing. 

Affordable Housing & Homelessness Series, Part 1 of 4: Limitations of Homelessness Enforcement
Broadcast May 2019 | Access expires December 1, 2020
Credits available for self-reporting: 1.0 CML
Several recent court decisions have placed restrictions on the ability of local governments to enforce regulations and policies that prohibit camping or sleeping on public property. The Limitations of Homelessness Enforcement webinar will explore these restrictions and, more broadly, the limitations of enforcement as a means for addressing the impacts of homelessness.


LEADERSHIP

Building the Foundations of a Great Workplace Culture
Broadcast October 2019 | Access expires November 1, 2020
Credits available for self-reporting: 1.0 CML

Learn practical tips for creating a positive work culture, starting before each new employee walks in for their first day on the job. Our panelists will share their successes in enhancing teamwork, raising morale, and increasing job satisfaction and work performance.

Leading Change: A Human-Centered Approach
Broadcast June 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar introduces methods from design thinking and Adaptive Leadership that can help your organization grow a culture of problem solvers. Viewers gain empathy and insights into why people may resist change, and learn to quickly test new approaches that invite individuals to see themselves as being part of the transformation story.

Getting Unstuck: Strategies to Repair Trust
Broadcast May 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

Using current research in organization and team trust, this webinar provides practical strategies for trust repair and building bridges that apply at the team or the organization level. We help you understand the basis of trust and group resilience, and help you gain the ability to repair broken or violated trust in groups or organizations so you can operate at capacity again.

Coaching your Staff to Reach their Potential
Broadcast April 2018 | Access expires June 1, 2020
Credits available for self-reporting: 1.0 CML

This webinar reviews the qualities of a good coach and what an employee is looking for in terms of coaching. Using real-life scenarios, our presenters, who are all experienced leaders themselves, offer practical tips and approaches to coaching, specifically within the local government arena.

FREE WEBINAR: Better Management Through Values-Based Leadership (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast November 2018

Credits available for self-reporting: 1.0 CML
In this free webinar, you will learn about values-based leadership, examples of how this has been applied in the private sector, and a demonstration of how those skills can be transferred directly to the public sector. 

FREE WEBINAR: Using Lean Visual Management to Improve Team Engagement (Enter name & email address for free viewing)
Sponsored by the SAO Center for Government Innovation
Broadcast October 2018
Credits available for self-reporting: 1.0 CML
Low-tech, hand-maintained visual management boards can radiate information throughout your organization in ways that digital project management tools do not. This webinar shows how — at a glance — Lean-inspired visual management boards can communicate progress on key organizational initiatives, unite teams around shared goals and values, and help employees feel respected and invested in.


MRSC SERVICES

FREE WEBINAR: Making Your Job Easier with MRSC's Services
Broadcast August 2019
In this free 40-minute webinar, we will provide a comprehensive overview of MRSC's tools, resources, and information — all designed to help you do your job better. This includes our one-on-one inquiry service and a demonstration of how to use our extensive website resources, Sample Document Library, and more.


OPEN GOVERNMENT

Handling PRA Requests for Sensitive and Personal Information
Broadcast September 2019 | Access expires October 1, 2020
Credits available for self-reporting: meets WAPRO certification requirements (A – 1 hour)

In this webinar, we will provide guidance on recurring — and challenging — PRA issues, including: the right to privacy under the PRA, protection of personally identifiable health care information, disclosure of personnel files and disciplinary records, managing public records on personally-owned devices and accounts, and tips on producing electronic records. Whether you are from a small jurisdiction with few paid staff or a large, multi-departmental one, this webinar will equip you with skills and up-to-date guidance on how to handle difficult PRA issues.

FREE WEBINAR: Legislative Update - 2019 Public Records Bills
Broadcast June 2019
Credits available for self-reporting: meets WAPRO certification requirements (A – 1.5 hours)

This webinar, presented in partnership with WAPRO, discusses the most significant public records bills passed during the 2019 Legislative Session.

Disclosure of Law Enforcement Records
Broadcast May 2016 | Reviewed and updated in June 2019
Credits available for self-reporting: meets WAPRO certification requirements (B or F – 1 hour)

The proper disclosure of law enforcement records can be challenging for local governments. While they are subject to the Public Records Act (PRA), like all local government documents, there are a variety of special statutes that are unique to this often sensitive information. In this webinar, we will help you understand the common exemptions and prohibitions that apply to disclosure of law enforcement records. We will also provide practical examples of applying the exemptions and the prohibitions.

PRA and OPMA Case Law Update
Broadcast January 2019 | Access expires January 1, 2020
Credits available for self-reporting: 1.0 CML, meets WAPRO certification requirements (A – 1 hour)

This webinar reviews significant PRA and OPMA court decisions from the past year (2018). Staying abreast of current PRA and OPMA case law is crucial for local government employees and officials in order to avoid PRA or OPMA liability. This webinar helps inform local governments about those cases that may affect an agency’s compliance with the PRA and OPMA.


PLANNING

Providing Excellent Customer Service at the Permit Counter
Broadcast December 2018 | Access expires December 1, 2019
This webinar will discuss how to provide great customer service to applicants and other members of the public at a permit counter. Real-life examples will highlight successful processes and procedures to establish a customer-oriented environment, tips for working with speakers with limited English proficiency, and approaches for dealing with “difficult” customers.

Land Use Case Law Update - Summer 2019
Broadcast July 2019 | Access expires July 1, 2020
In this webinar, MRSC legal consultant Jill Dvorkin and longtime land use attorney Phil Olbrechts review recent, important land use cases applicable to Washington State.


UTILITIES

Utility Fiscal Management - Strategic Long-Term Planning (Part 1 of 3)
Broadcast February 2019 | Access expires May 1, 2020
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 1 of this 3-part webinar series, we focus on the long-term financial health of utilities by addressing fiscal management strategies and strategic long-term financial planning. Utilities can create a comprehensive financial plan that covers operating and capital budgets aspects, addresses long-term financial planning, closes the loop with performance assessments, creates and carries out evaluations to determine success. Through this webinar, we will explore real community issues through the lens of the budget, understand and develop a policy-level perspective on financial planning and create approaches and solutions that work.

Utility Fiscal Management - Rate Setting Fundamentals (Part 2 of 3)
Broadcast March 2019 | Access expires May 1, 2020
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 2 of this 3-part webinar series, we focus on the long-term financial health of utilities by addressing proper rate setting. Cost of service and rate design studies are necessary to assist a utility in setting rates that are fair and equitable to its customers. Real world examples based on generally accepted rate-making principles will be utilized throughout the course. This webinar will help you understand the impact of policy and financial considerations on customer rates, assess proposed rates that are defensible based on service costs and/or policy considerations, and recognize the importance of customer outreach to sell your needed revenue increase.

Utility Fiscal Management - Understanding the Complexities of Billing & Collections (Part 3 of 3)
Broadcast May 2019 | Access expires May 1, 2020
Credits available for self-reporting: 1.0 CPE, 1.0 CML

In part 3 of this 3-part webinar series, we will focus on billing and collections, which are critical to fiscal health. Understanding your utility’s statutory authority regarding collections, billing adjustments, landlord/tenant issues, liens, and bankruptcies can help with your customer relations and the utility’s financial well-being. This webinar will speak to common collection issues for municipal utilities and water/sewer utility districts as well as address billing challenges such as overpayments and underpayments, allowable interest and penalties on delinquent accounts, termination of utility services, and what role collection agencies can play in collections.


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