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Building Trust in Government Through Plain Language

Thursday, July 18, 2019
11 AM - 12 PM
Cost: $35


Registration closes Wednesday, July 17 at 12 PM. This webinar will be recorded, and all preregistered attendees will receive a link to view the recording. Read about scholarship opportunities.

Webinar Overview

Your routine letters and forms may be creating more internal costs and citizen hassles than you realize.  But research shows that dropping the jargon, simplifying the page, and understanding the reader can make all the difference in the world.  Join us to learn how 'plain,' well-crafted documents can reduce your process hassles and win over citizens.

Educational Objectives 

During this webinar you’ll see examples of simplified forms and letters that ended up dropping error rates, service delivery times, and phone calls for public agencies.  We'll outline the specific steps your team can take to fix confusing content—and how to work effectively with the technical and legal specialists who believe your organization's explanations are already perfectly clear!   

Who Should Attend?

Local government managers and staff who rely on standard, written correspondence, forms, and explanations to instruct everyday citizens about their requirements and rights.  


Dana Howard Botka: Based in Olympia, Dana has spent more than 20 years in public service using plain language and User-Centered Design to improve hundreds of documents and websites that citizens need to quickly and easily understand.  She is now the owner of PlainPoint Consulting, which provides training, mentoring, and consultation services, focusing on the needs of state and local government needs.

Refund policy: Full refunds of the webinar fee will be provided if registration is canceled by midnight on Wednesday, July 17. If you are registered for the webinar and unable to attend, you will still be able to view the recorded webinar afterwards. However, if you cancel your registration, you will not receive a link to the recording.