skip navigation

Webinar: Crisis Communications - How to Respond Effectively When the Public is Watching

Tuesday, April 16, 2019
11 AM - 12 PM
Cost: $35
Credits Available: 1.0 CML – see below



Registration closes Sunday, April 14 at 12 pm. This webinar will be recorded, and all preregistered attendees will receive a link to view the recording. Read about scholarship opportunities.

Webinar Overview

It’s hard to get communications right during a sensitive or crisis situation, and it’s nearly impossible when you aren’t prepared. This engaging and informative webinar will help you respond more effectively when your organization lands in the public spotlight.

Educational Objectives

Responding well or poorly when the spotlight is on means destroying or enhancing reputations for people and organizations. During this webinar you’ll watch and hear examples of people and organizations responding poorly and others responding well when the camera is on.  You’ll learn the best practices for effective communication response in the case of sensitive and crisis situations.

Who Should Attend?

Local government supervisors, managers, elected officials, and other staff who handle or may be called on to handle communications during a crisis.


J Vander Stoep & Michael Sheehan, Sound Counsel Crisis Communication LLC: Based in Seattle, Sound Counsel provides communication assistance to organizations and people facing sensitive or crisis situations across North America. Their clients include major companies, government agencies, national trade associations and individuals.


  • Eligible for 1.0 hours of CML credit for elected officials from the Association of Washington Cities

Refund policy: Full refunds of the webinar fee will be provided if registration is canceled by midnight on April 15. If you are registered for the webinar and unable to attend, you will still be able to view the recorded webinar afterwards. However, if you cancel your registration, you will not receive a link to the recording.