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Webinar: Utility Fiscal Management - Understanding the Complexities of Billing & Collections

Thursday, May 2, 2019
11 AM - 12 PM
Cost: $35
Credits Available: 1.0 CPE – see below



Registration closes Wednesday, May 1 at 12 pm. This webinar will be recorded, and all preregistered attendees will receive a link to view the recording. Read about scholarship opportunities.

Webinar Overview

This webinar is the final part of MRSC's three-part series on Utility Fiscal Management, which is intended to help utilities manage the daily activities of billing and collections as well as plan for the future. Each of the webinars will provide recommended best practices for utilities of all sizes to promote financial health and fiscal stability.

Educational Objectives

In part 3 of this 3-part webinar series, we will focus on billing and collections, which are critical to fiscal health. Understanding your utility’s statutory authority regarding collections, billing adjustments, landlord/tenant issues, liens, and bankruptcies can help with your customer relations and the utility’s financial well-being.

This webinar will speak to common collection issues for municipal utilities and water/sewer utility districts as well as address billing challenges such:

  • Overpayments and underpayments;
  • Allowable interest and penalties on delinquent accounts;
  • Termination of utility services; and
  • What role collection agencies can play in collections.

In addition, the session will address those tough issues such as liens, foreclosures and bankruptcies. Our objective is to discuss both the common and the thorny issues associated with utility collections. 

Who Should Attend?

  • Accountants
  • Finance directors
  • Financial/budget/rate analysts
  • Utility board/councilmembers and management
  • Any other stakeholder interested in the utility's overall financial sustainability


Laura Crandall, MRSC Public Policy and Finance Analyst. Prior to coming to MRSC, Laura worked as a Management Analyst with the City of Burien and as an Analyst in the Finance Department with the City of Tukwila. Laura also served as executive director of a non-profit for six years and has experience in organizational and program development, staff management and mentoring, budgeting, and benefits.

Oskar Rey, MRSC Legal Consultant. Oskar has practiced municipal law since 1995 and served as Assistant City Attorney for the City of Kirkland from 2005 to 2016, where he worked on a wide range of municipal topics, including land use, public records, and public works.


  • Eligible for 1.0 hours of CPE for certified public accountants

Refund policy: Full refunds of the webinar fee will be provided if registration is canceled by Monday, May 1 at 12 pm. If you are registered for the webinar and unable to attend, you will still be able to view the recorded webinar afterwards. However, if you cancel your registration, you will not receive a link to the recording.