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Utility Billing and Collection


This page provides links to all of MRSC’s resources related to local government utility billing and collection in Washington State.

This information was created in partnership with the State Auditor's Office Center for Government Innovation.


General Information


Internal Controls


Delinquent Accounts

  • Collection Practices for Delinquent Utility Accounts – Overview of various collection practices available to utilities for delinquent utility accounts, including collection agencies, courts, payment plans, liens, and shutoffs.
  • Utility Service During Bankruptcy – Information on a municipal utility’s legal rights in relation to customers in bankruptcy.
  • Utility Liens and Shutoffs Tool – Interactive, step-by-step guide to help determine whether and under what circumstances a utility has a lien or is authorized to shut off service to enforce payment in specific situations

Recent Blog Posts


Training Opportunities

MRSC periodically conducts webinars related to utility billing, collection, and financial management. For current offerings, see:


Last Modified: September 01, 2021