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Posts for Government Performance Advisor

Government of the Future Part 2: Reframing Performance Measurement

September 6, 2018 by Government Performance Consortium
Category: Government Performance Advisor , Government Performance Consortium

Part 2 of this 3-part series from the Government Performance Consortium looks at why local governments need to reframe performance measurements by amplifying a growth mindset and focusing on human potential.

Government of the Future Part 1: Nurturing Innovation with Empathy

September 4, 2018 by Government Performance Consortium
Category: Government Performance Advisor , Government Performance Consortium

The first of this 3-part series from the Government Performance Consortium emphasizes the importance of support, empathy, and connection within organizations that are pushing the boundaries of government excellence.

Sustaining the Change Agent

August 14, 2017 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

In this post, Government Performance Advisor Michael Jacobson argues that change agents working within local government must also make time for reflection, self-care, and building community connections for personal, not just work-related, reasons.

Spokane County Uses Lean to Improve Emergency Response Efforts

December 12, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

The fourth article, from the series on how Spokane County has been using Lean principles to improve government performance at all levels, focuses on improvements to the county’s addressing process through the development of a new, regional addressing standard.

Who "Owns" Public Data?

October 4, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

Who owns public data? Is is reasonable for public entities to manage the availability of their data? And what is the relationship between data and open government? In this Advisor column, Michael Jacobson shares his thoughts.

Spokane County Uses Lean to Improve Its Job Application Process

September 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Linda McGlocklin about how the HR department switched to NEOGOV software for its job application process.

Successful Change Initiatives: As Simple as 1-2-3

July 18, 2016 by Debra Hentz
Category: Government Performance Advisor

The "power of three" is a writing principle that states that things in threes are inherently funnier, more satisfying, and more effective than any other number of things. The power of three also translates perfectly into an actionable and sustainable change management strategy.

Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

July 13, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Nautice Pham about how the county got feedback from its golf customers.

On the Quest for a Performance Culture: Where to Start?

May 13, 2016 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

Today, governments wanting to embark on performance management have a plethora of approaches which they follow. This profusion of approaches is both exhilarating and terrifying. So where should you start?

Spokane County Utility Billing Team Lean Success Story

May 2, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

A first in a series about how Spokane County’s front-line staff are leading the lean transformation in their departments.

Spokane County’s Journey to Lean

March 4, 2016 by John Dickson
Category: Performance Management-Measurement , Government Performance Advisor

Spokane County's chief operating officer write about how the county has aggressively improved its processes over the past three years using the lean methodology.

Understanding Employee Motivation is More Important than Ever

January 20, 2016 by Michael Jacobson
Category: Administration and Management , Government Performance Advisor

Lack of employee engagement shows itself in a variety of serious issues that impact organizational performance. Advisor Michael Jacobson highlights methods local governments can use to find out what motivates their employees and help keep them engaged.

Lean on Me: A Culture of Respect in the Workplace

December 3, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

In this third of a 3-part series on understanding the people side of lean we explore how focusing on staff can help overcome the common obstacles to lean implementation.

Understanding Customers in the Public Sector

October 20, 2015 by Michael Jacobson
Category: Performance Management-Measurement , Government Performance Advisor

It's time to start using the concept of "customer" to help make government more effective, efficient, and people-oriented.

Lean on Me: The Pitfalls of Performance Measurement

October 13, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

In my work with teams and organizations, it pains me to witness people being bullied with performance measures, well-intentioned as these efforts may be.

Lean on Me: Supporting Your Staff Through the Lean Process

August 21, 2015 by Larisa Benson
Category: Performance Management-Measurement , Government Performance Advisor

Where many lean initiatives go wrong is focusing too much on getting rid of waste and not enough on investing in the people.

Government of the Future: Introducing the Government Performance Consortium

April 14, 2015 by Larisa Benson
Category: Government Performance Advisor , Government Performance Consortium

Citizens' expectations for speed and service often exceed most governments' current capacities. The new Government Performance Consortium (GPC) allows civic leaders to explore the next horizon of modern government organization.