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Lean and Beyond: Taking Local Government from Good to Great

The Lean and Beyond 2016 event, part of the Government Performance Consortium Forum series, convened local government professionals at all levels of experience using lean to foster improvements in our communities. 

The GPC hosting team designed the forum to offer highly interactive presentations, peer to peer conversations, and open space for reflection, laying the groundwork for an ongoing community of practice. Attendees explored new insights into lean thinking and culture through sharing stories with peers from other local governments with challenges and opportunities both similar and beyond their own. For some of the key takeaways, check out our blog and the compilation of participant tweets.

The Government Performance Consortium (GPC) is an initiative led by the University of Washington, Washington State Auditor's Office, and MRSC to engage forward-thinking government leaders in a collaborative exploration of the next horizon of modern government. To stay involved with other GPC activities, join our GPC group on Facebook and Twitter.


Shift-and-Share Presentations

Presenters Organization Lean Topic Feature
Ross Heasty Pierce County Lean Public Records Requests
Steve Gorcester WA Transportation Improvement Board Performance Plane
Kristi Rowland City of Renton Renton Ahead Brown Bags/Book Club
Jennifer Haury Athena Group Four Step Problem Solving
Renee Smith Nyberg WA Department of Executive Services Eliminating Fear From the Workplace
Darrell Damron WA Department of Executive Services The Successful Leader's Results Model
Steven Thompson Steven Thompson Consulting When to Kaizen
Danelle MacEwen and Debbie Sullivan City of Olympia Capital Projects 4Box Results
Ben Thurgood City of Tacoma Internal Continuous Improvement Training
Mary Collins Kitsap County Voice of the Customer
Chris Nelson Whitman County Plantings Seeds in Whitman County
Kelley Cochran City of Redmond Onboarding Improvement
Linda Kleingartner T.A.S. Law Enforcement Assisted Diversion (LEAD)
Samantha Einarson Pierce Transit How Not to Kaizen
Ryan Edwardsen City of Redmond Customer Service Improvement
Dawn Johnson City of Redmond E-Timesheet Access

Lean Coffee Handouts

Agenda and Attendee List


Jim Benson - Master of Ceremonies

A pioneer in the field of Lean Management, and a recognized international keynote speaker, Jim is CEO of Modus Cooperandi, the first company formed to train people in Lean for Knowledge Work and the use of kanban. Personal Kanban: Mapping Work | Navigating Life is a global bestseller and winner of the 2013 Shingo Research and Publication Award. He is a fellow in the Lean Systems Society and a 2012 winner of the Brickell Key Award for Excellence in Lean Thinking. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile.

Teresa Hay McMahon - Keynote Speaker

Teresa Hay McMahon is a founding member and President of the Iowa Lean Consortium (ILC). She has 24 years of experience in government, including project management and organizational effectiveness. McMahon has held senior leadership positions in the Iowa Departments of Economic Development, Management and Natural Resources. Among other accomplishments, she assisted the US Environmental Protection Agency in developing its Lean Government Primer, Starter Kit and Metrics Guide.

Larisa Benson - Event Host

Larisa Benson is a teacher of management disciplines, a seeker of new ideas and a fan of people who choose to give their energy and talent in service to community. She is a principal consultant with The Athena Group and a faculty member at the University of Washington.

John Dickson - Featured Panelist

John Dickson is Spokane County’s Chief Operations Officer, a role that he began in March 2013. He is leading significant operational improvement activities across Spokane County government to make it more ‘Lean’, efficient and customer-focused. Over 250 county leaders and elected officials have already completed his 4-week Lean Leadership Course and significant cost savings/avoidances are being realized across the county that have resulted from the 500+ improvement projects employees have initiated during the past 3 years.

Andy Hento - Featured Panelist

Andy Hento is the Lean Program and PMO Manager for Kitsap County. As a Master Black Belt in Lean Six Sigma, Andy developed and implemented PEAK (Performance Excellence Across Kitsap). Since the program’s inception in January 2013, over 400 employees in and around Kitsap County have participated in the PEAK certification program and over 195 Process Improvement activities have been undertaken, resulting in substantial hard and soft cost savings, cost avoidance savings, and reduced processing time for customer requests. The PEAK program has transformed Kitsap County by building employee morale and improving citizen communication, and it has even garnered regional and national attention.

Kristi Rowland - Featured Panelist

Kristi Rowland’s role with the City of Renton is to drive the performance initiative Renton Results. She has eighteen years of experience in government and is a Lean Six Sigma Green Belt. She has developed and adapted the strategy of the program in alignment with the priorities and goals of the City. The Renton Results program supports people in discovering and implementing greater efficiency and effectiveness in order to optimize customer service. Kristi leads a small and talented Results Team that facilitates various types of training, discussion groups, book clubs, and process improvement projects while striving to influence workplace culture and norms.

Address and Directions

The GPC forum took place in the Jane Thompson Russell Commons of the William W. Phillip Hall (UW Tacoma).

William W. Phillip Hall
1918 Pacific Avenue
Tacoma, WA 98402 
[map and Directions]

Date: December 8, 2016
Location: UW Tacoma, William W. Philip Hall, Jane Russell Commons