MRSC Insight Blog

Posts for Administration and Management

June 23, 2022 by Tracy Burrows , Leah LaCivita
Category: Administration and Management

How can local governments build a strong workplace culture that engages current staff and attracts new workers? Here are some ideas, including a case study from the City of Issaquah.

A 4-Step Approach to Progressive Discipline

October 11, 2016 by Marci Wright
Category: Guest Author , Administration and Management

Clear and consistent guidelines allow supervisors to manage employee disciplinary issues while providing employees with the information and the opportunity to improve performance. Supervisors often coach and counsel employees to fix minor behavioral- or performance-related issues but a template, such as the 4-step progressive discipline process, gives an employers tools to proactively manage more challenging cases.

Skills HR Professionals Need to Lead and Influence Change

July 1, 2016 by Cabot Dow
Category: Guest Author , Administration and Management

This blog post highlights the key challenges that Human Resources professionals face and the skills needed to meet those challenges.

Time to Scrap the Annual Performance Review?

June 8, 2016 by Tracy Burrows
Category: Administration and Management

New approaches to performance reviews offer techniques that could enhance the value of public sector performance appraisals.

Understanding Employee Motivation is More Important than Ever

January 20, 2016 by Michael Jacobson
Category: Guest Author , Administration and Management

Lack of employee engagement shows itself in a variety of serious issues that impact organizational performance. Advisor Michael Jacobson highlights methods local governments can use to find out what motivates their employees and help keep them engaged.

Beautiful business woman high fiving colleague during meeting

Employee Satisfaction Pays

September 29, 2014 by Lynn Nordby
Category: Administration and Management

This report on the CBS Sunday Morning broadcast of August 31 offers more evidence in support of the proposition I made in a previous MRSC Insight blog post, Employee Satisfaction: What Goes Around Comes Around, that satisfied employees are good for your "brand". In that post I described how..

New Law in Effect Regarding Health Care Information Received by an Agency

July 17, 2014 by Flannary Collins
Category: Administration and Management

Has your agency received "health care information" about a person that it never requested and is not authorized to receive? ("Health care information" is defined in RCW 70.02.010(16).) If so, you need to pay attention to new legislation related to such health care information that took effect on July 1, 2014. This legislation amends the Washington State’s Uniform Health Care Information Act...

Happy but Looking??? Staff Retention, Training and Development

April 30, 2014 by Bob Jean
Category: Guest Author , Administration and Management

According to an article in a recent International City/County Management Association newsletter, 83% of employees are happy BUT looking for another job. Even though satisfied with their current jobs, employees are looking for:

Employee Satisfaction: What Goes Around Comes Around

January 2, 2013 by Lynn Nordby
Category: Administration and Management

Happy employees are goodwill ambassadors for your brand, whether it’s selling a product or delivering public service. In his book “Extreme Government Makeover," Ken Miller describes ...

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