MRSC Insight Blog
Posts for Performance Management-Measurement
This blog post looks at some of the Lean-related visual tools King County uses to support its efforts at continuous improvement.
In this post, Government Performance Advisor Michael Jacobson argues that change agents working within local government must also make time for reflection, self-care, and building community connections for personal, not just work-related, reasons.
The fourth article, from the series on how Spokane County has been using Lean principles to improve government performance at all levels, focuses on improvements to the county’s addressing process through the development of a new, regional addressing standard.
Who owns public data? Is is reasonable for public entities to manage the availability of their data? And what is the relationship between data and open government? In this Advisor column, Michael Jacobson shares his thoughts.
Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Linda McGlocklin about how the HR department switched to NEOGOV software for its job application process.
The "power of three" is a writing principle that states that things in threes are inherently funnier, more satisfying, and more effective than any other number of things. The power of three also translates perfectly into an actionable and sustainable change management strategy.
Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Nautice Pham about how the county got feedback from its golf customers.
Today, governments wanting to embark on performance management have a plethora of approaches which they follow. This profusion of approaches is both exhilarating and terrifying. So where should you start?
A first in a series about how Spokane County’s front-line staff are leading the lean transformation in their departments.
In this third of a 3-part series on understanding the people side of lean we explore how focusing on staff can help overcome the common obstacles to lean implementation.
In my work with teams and organizations, it pains me to witness people being bullied with performance measures, well-intentioned as these efforts may be.
Where many lean initiatives go wrong is focusing too much on getting rid of waste and not enough on investing in the people.