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On-Demand Webinars

MRSC's on-demand webinars are available to view for $35, unless otherwise indicated below. After registering, you will receive a link to view the webinar recording via email. If you do not receive this link within a day or have other questions regarding registration, please contact us.

After purchasing a webinar, you can re-watch that webinar for up to three months. We cannot guarantee access beyond three months.

On-Demand Webinar Credits
Some of our on-demand webinars are eligible for self-reported credit. To obtain the indicated credits for a specific webinar, please contact and report viewership to the organization providing those credits.

We are unable to offer WSBA CLE or AICP CM credits for our on-demand webinars.

Most Recent Webinars

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You will also find these webinars in their respective categories lower on the On-Demand page.

Accessory Dwelling Units - Innovative Local Government Approaches
Recording Duration: 91 Minutes
Broadcast Date: December 13, 2022
Credits Available for Self-Reporting: 1.5 CML

Many communities throughout Washington State are grappling with a housing supply problem, with construction of new accessory dwelling units (ADUs) being viewed as one part of the broader solution. Join us to learn about some innovative local ADU regulations and programs.

LEARN MORE & REGISTER  

Land Use Case Law Update – Winter 2022
Recording Duration: 65 Minutes
Broadcast Date: December 8, 2022
Credits Available for Self-Reporting: 1.0 CML

Which recent court decisions might impact your local government’s regulatory or legislative efforts when it comes to land use and management? What trending topics might be impacting your agency in the near future? Join our panelists to learn more!

LEARN MORE & REGISTER  

Understanding and Untangling Employee Leave Laws
Recording Duration: 73 Minutes
Broadcast Date: November 9, 2022
Credits Available for Self-Reporting: None

Understanding and untangling employee leave laws can seem like a daunting task. Join us as we review the various state and federal leave laws applicable to employees in Washington State and help you gain some clarity.

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Community Engagement Strategies that Build Public Trust
Recording Duration: 66 Minutes
Broadcast Date: October 19, 2022
Credits Available for Self-Reporting: None

Our communities are facing high-stakes problems that spark emotion, anger, and polarization. This webinar will provide participants with a step-by-step approach to engaging the community that results in enhanced public trust and better outcomes.

LEARN MORE & REGISTER  

PRA Deep Dive: Attorney-Client Communication and Work Product
Recording Duration: 97 Minutes
Broadcast Date: September 22, 2022
Credits Available for Self-Reporting: 1.5 WAPRO

This webinar will dive into how to apply the Public Records Act exemptions for attorney work product and attorney-client communication. It will also cover records management and search tips. Extra time is allotted for questions and answers.

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Making “Missing Middle” Housing Work in Washington State
Recording Duration: 90 Minutes
Broadcast Date: September 27, 2022
Credits Available for Self-Reporting: None

Many communities throughout Washington State are grappling with a housing supply problem. "Missing Middle Housing (MMH)" provides a wider range of housing options between detached single-family homes and high-density apartment/condo buildings. 

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Climate and Sustainability

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FREE: Developing a Local Climate Action Strategy: Approaches for Washington Local Governments
Recording Duration: 94 Minutes
Broadcast Date: November 15, 2021
Credits Available for Self-Reporting: None

This is the first of three webinars in MRSC’s Local Climate Response Project training series. In this webinar, we will take a closer look at potential tools and approaches for local climate action in Washington State, building off the experiences of our presenters and the planning process that culminated in the adoption of the Thurston Climate Mitigation Plan earlier in 2021.

FREE REGISTER  

FREE: Equity and Inclusion in Climate Action Planning
Recording Duration: 84 Minutes
Broadcast Date: December 7, 2021
Credits Available for Self-Reporting: None

This is the second of three webinars in MRSC’s Local Climate Response Project training series, which is meant to provide cities, counties, and special purpose districts with the tools and training needed to respond to climate impacts. An essential part of this work is seeking out and engaging the communities that are most affected by severe climate events, including degraded air and water quality, food system disruptions, and other climate-related impacts.

FREE REGISTER  

FREE: Local Climate Response: Building Resiliency and Adapting to Impacts
Recording Duration: 96 Minutes
Broadcast Date: January 12, 2022
Credits Available for Self-Reporting: None

This is the third webinar in MRSC’s Local Climate Response Project training series, which is meant to provide cities, counties, and special purpose districts with the tools and training needed to respond to climate impacts. While climate change may be global, impacts are felt at the local level via increased risk and severity of extreme weather events. Change may be inevitable, but the degree of damage and loss of life is not. In this webinar, we will explore how local governments can become more resilient and better adapt to climate impacts.

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Constitutional Law

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Understanding and Untangling Employee Leave Laws
Recording Duration: 73 Minutes
Broadcast Date: November 9, 2022
Credits Available for Self-Reporting: None

Understanding and untangling employee leave laws can seem like a daunting task. Join us as we review the various state and federal leave laws applicable to employees in Washington State and help you gain some clarity.

LEARN MORE & REGISTER  

Modern Election Law and Voting Rights Challenges
Recording Duration: 48 Minutes
Broadcast Date: June 2, 2022
Credits Available for Self-Reporting: None
 
From the Washington Voting Rights Act (WVRA) in 2018 to court challenges and new legislation, the state has a seen a lot of changes related to voting and elections. This webinar will explore recent legal challenges and the resulting case law involving the Washington Voting Rights Act, elections, and redistricting.

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First Amendment Considerations for Local Government: Protests, Petitions, Social Media, & Signs
Recording Duration: 81 Minutes
Broadcast Date: September 23, 2020
Credits Available for Self-Reporting: 1.0 CML

First Amendment issues arise for local governments in a variety of ways, affecting numerous municipal departments, including legal, human resources, executive, planning, parks, and more. Because of this, it’s imperative for local government staff and officials to have a solid understanding of the legal landscape. This webinar will provide up-to-date guidance on how local governments should handle  situations currently in the news that involve First Amendment rights, such as protests.

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Economic Development

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Assisting Local Businesses and Retaining Jobs During the COVID-19 Pandemic
Recording Duration: 90 Minutes
Broadcast Date: December 9, 2020
Credits Available for Self-Reporting: 1.0 CML

The COVID-19 pandemic has had many devastating effects, including numerous businesses closing their doors and people losing their jobs. As a result, numerous entities, including many local governments, have stepped up and taken concrete steps to help improve the economic situation of their local businesses and residents. But what are the most effective approaches and is there more that can be done? This webinar will feature case studies from three Washington-based organizations: Thurston County Economic Development Council, Bellingham Port Authority, and City of Burien’s Economic Development Department.

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Introduction to Economic Development for Local Governments During COVID-19 and Beyond
Recording Duration: 64 Minutes
Broadcast Date: November 10, 2020
Credits Available for Self-Reporting: 1.0 CML

This webinar will provide a solid introduction to economic development and identify the steps taken by successful organizations to assist local businesses and promote job retention/creation. It is the first in a 2-part webinar series on Economic Development During (and After) the COVID-19 Pandemic. The second part of this webinar series features case studies from several Washington economic development organizations.

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Ethics

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Please note that these on-demand webinars do not qualify for AICP CM credits

Planning Ethics Winter 2021
Recording Duration: 90 Minutes
Broadcast Date: November 30, 2021
Credits Available for Self-Reporting: None

Being ethical is important for many professions, including planning. But doing so often requires a thoughtful balancing of different issues and interests. This webinar will use several ethical scenarios to help the participants understand how the American Institute of Certified Planners’ (AICP) Code of Ethics and Professional Responsibility applies to the challenging issues facing planners today.

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Ethical Considerations for Local Government Officials and Staff
Recording Duration: 56 Minutes
Broadcast Date: January 21, 2021
Credits Available for Self-Reporting: 1.0 CML

This webinar reviews statutory conflict-of-interest laws, discuss recent “Ask MRSC” questions, and provides a framework for reviewing and updating agency’s ethics codes. Attendees will understand the statutory basis for conflicts of interest and will be better able to understand their options for local rules and procedures.

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Finance

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Priority-Based Budgeting
Recording Duration: 62 Minutes
Broadcast Date: August 31, 2022
Credits Available for Self-Reporting: 1.0 CPE, 1.0 CML

Developing a budget around the priorities of the community can be challenging, there are many factors to consider when deciding how to best allocate resources. One approach to budgeting that can assist with this is called priority-based budgeting. This webinar will cover the process of priority-based budgeting and help local governments ensure their funding decisions truly align with the values of the community.

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Lodging Tax Basics
Recording Duration: 71 Minutes
Broadcast Date: March 31, 2022
Credits Available for Self-Reporting: 1.0 CML

In this webinar, we will cover the basics of lodging taxes, also known as “hotel-motel taxes,” that any city, town, or county in Washington State may charge to benefit tourism.

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Annual Financial Reporting Webinar Series - Report Year 2021
Recording Duration: 343 Minutes
Broadcast Date: March 21-24, 2022
Credits Available for Self-Reporting: 6.0 CPE
This on-demand training series costs $120 for registration.

The Annual Financial Reporting Webinar Series is designed for ‘cash basis’ cities, towns, counties, and special purpose districts. This series will look at how to file the annual financial report for the report year 2021. The series consist of four 1.5-hour webinars.

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Tax Increment Financing (TIF)
Recording Duration: 60 Minutes
Broadcast Date: February 3, 2022
Credits Available for Self-Reporting: 1.0 CML, 1.0 CPE

A discussion of tax increment financing now available to cities, counties, and port districts in Washington State to finance public improvements and encourage private development.

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Best Practices in Reporting ARPA Local Fiscal Recovery Funds Expenditures
Recording Duration: 74 Minutes
Broadcast Date: August 3, 2021
Credits Available for Self-Reporting: 1.0 CPE

This webinar will review the quarterly and annual reporting requirements for all cities and counties receiving Local Fiscal Recovery Funds through the American Rescue Plan Act (ARPA), including reporting periods, due dates, and required information.

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Building a Foundation for Fiscal Oversight
Recording Duration: 61 Minutes
Broadcast Date: February 25, 2020
Credits Available for Self-Reporting: 1.0 CPE, 1.0 CML

The webinar will present basic financial concepts used by local government to assist with your understanding of the complex world of governmental accounting. Discussion areas include: terminology unique to government financing, fund accounting, restricted revenues and how can they be used, best practices for financial reporting and fiscal oversight, and how the contributions of elected officials can help them and their communities be more successful (and avoid pitfalls at the same time!).

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Homelessness and Affordable Housing

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Please note that these on-demand webinars do not qualify for AICP CM credits

Accessory Dwelling Units - Innovative Local Government Approaches
Recording Duration: 91 Minutes
Broadcast Date: December 13, 2022
Credits Available for Self-Reporting: 1.5 CML

Many communities throughout Washington State are grappling with a housing supply problem, with construction of new accessory dwelling units (ADUs) being viewed as one part of the broader solution. Join us to learn about some innovative local ADU regulations and programs.

LEARN MORE & REGISTER  

Making “Missing Middle” Housing Work in Washington State
Recording Duration: 90 Minutes
Broadcast Date: September 27, 2022
Credits Available for Self-Reporting: None

Many communities throughout Washington State are grappling with a housing supply problem. "Missing Middle Housing (MMH)" provides a wider range of housing options between detached single-family homes and high-density apartment/condo buildings. 

LEARN MORE & REGISTER 

Inclusionary Zoning – A Tool to Increase Affordable Housing
Recording Duration: 61 Minutes
Broadcast Date: December 14, 2021
Credits Available for Self-Reporting: None

One approach that local governments can use to help tackle their affordable housing problem is to adopt and administer an “inclusionary zoning” program. This regulatory tool requires a certain percentage of affordable units to be included within new residential development projects, or payment for construction of such units elsewhere in the community.

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Emerging Legal Issues Regarding Homelessness
Recording Duration: 69 Minutes
Broadcast Date: August 5, 2021
Credits Available for Self-Reporting: 1.0 CML

Local governments are in the difficult position of both regulating the conduct of homeless individuals under certain circumstances as well as helping ensure they receive supportive services, including food and shelter. This webinar will address how to juggle those seemingly conflicting responsibilities, with a focus on defining: (1) the legal rights of a homeless individual, (2) the appropriate parameters of local governments when interacting with homeless individuals, and (3) gray areas that can put a local government at legal risk and deter efforts to help a homeless individual.

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Leadership

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Community Engagement Strategies that Build Public Trust
Recording Duration: 66 Minutes
Broadcast Date: October 19, 2022
Credits Available for Self-Reporting: None

Our communities are facing high-stakes problems that spark emotion, anger, and polarization. This webinar will provide participants with a step-by-step approach to engaging the community that results in enhanced public trust and better outcomes.

LEARN MORE & REGISTER  

Embracing Conflict at Work
Recording Duration: 61 Minutes
Broadcast Date: August 17, 2022
Credits Available for Self-Reporting: 1.0 CML

Not all conflict in the workplace needs to be avoided or resolved. Recognizing and embracing healthy conflict is crucial to more success, wellness, and satisfaction at work. Instructed by Amy Leneker, founder of the Leneker Team and an internationally renowned expert in the field, this webinar will teach workplace teams how to have healthier and more productive conflicts.

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Building a Great Workplace Culture in a Time of Change
Recording Duration: 60 Minutes
Broadcast Date: May 19, 2022
Credits Available for Self-Reporting: 1.0 CML

During this webinar, you'll learn practical tips from local governments that are undertaking purposeful efforts to ensure that all staff feel connected and can thrive in the new workplace environment.

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Process Matters: Rethinking Public Engagement in Polarized Times
Recording Duration: 65 Minutes
Broadcast Date: February 24, 2022
Credits Available for Self-Reporting: 1.0 CML

As communities struggle with engaging the public productively in an environment full of division and distrust, it has become clear that conventional engagement processes are not sufficient and often counterproductive. Based on 15 years of experience designing innovative public engagement events with the Colorado State University Center for Public Deliberation, as well as recent research on brain science and social psychology, this presentation will examine the concept of “wicked problems” as a framework to reframe difficult community issues, avoid triggering the negative aspects of human nature and tap into the best, and build capacity in local communities for people to address their shared problems more effectively.

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Conflict Resolution Skills in Local Government
Recording Duration: 59 Minutes
Broadcast Date: January 25, 2022
Credits Available for Self-Reporting: 1.0 CML

A panel of conflict resolution experts will provide tools and best practices for preventing and resolving conflict that arises in local government activities. We will present several common scenarios where conflict arises in the course of local government. The panelists will introduce skills and strategies to better handle and resolve conflict. Learn how to use collaboration, interpersonal skills, facilitation, and mediation.

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Creating a Diverse Workforce: Inclusive Hiring Practices for Local Governments
Recording Duration: 66 Minutes
Broadcast Date: October 28, 2021
Credits Available for Self-Reporting: None

The work needed to create a diverse workforce and a culture of inclusivity is not always easy and you may be met with resistance along the way. Join us to learn more about inclusive hiring practices and strategies for dealing with challenges that may arise. This webinar primarily focuses on the basics of diversity and inclusivity in the workplace, and ensuring your organization is compliant with antidiscrimination and equal opportunity laws.

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Roles and Responsibilities in Local Government: Strengthening the Relationship of the Legislative and Executive Branches Through Improved Communication
Recording Duration: 60 Minutes
Broadcast Date: March 4, 2021
Credits Available for Self-Reporting: 1.0 CML

This webinar provides the legal essentials of roles and responsibilities in local government as a tool for improving effective communication and ongoing relationships. The legislative and executive branches have different and related responsibilities. Understanding the laws and practices related to these roles as well as suggestions for working together in the gray areas can help strengthen local governments.

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Building the Foundations of a Great Workplace Culture
Recording Duration: 59 Minutes
Broadcast Date: October 29, 2019
Credits Available for Self-Reporting: 1.0 CML

Learn practical tips for creating a positive work culture, starting before each new employee walks in for their first day on the job. Our panelists will share their successes in enhancing teamwork, raising morale, and increasing job satisfaction and work performance.

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Coaching your Staff to Reach their Potential
Recording Duration: 59 Minutes
Broadcast Date: April 11, 2018
Credits Available for Self-Reporting: 1.0 CML

This webinar will review the qualities of a good coach and what an employee is looking for in terms of coaching. Using real-life scenarios, our presenters, who are all experienced leaders themselves, will offer practical tips and approaches to coaching, specifically within the local government arena.

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FREE: Better Management Through Values-Based Leadership
Sponsored by the SAO Center for Government Innovation
Recording Duration: 54 Minutes
Broadcast Date: November 27, 2018
Credits Available for Self-Reporting: 1.0 CML

In this free webinar, you will learn about values-based leadership, examples of how this has been applied in the private sector, and a demonstration of how those skills can be transferred directly to the public sector. 

FREE REGISTER  

FREE: Using Lean Visual Management to Improve Team Engagement
Sponsored by the SAO Center for Government Innovation
Recording Duration: 60 Minutes
Broadcast Date: October 10, 2018
Credits Available for Self-Reporting: 1.0 CML

Low-tech, hand-maintained visual management boards can radiate information throughout your organization in ways that digital project management tools do not. This webinar shows how — at a glance — Lean-inspired visual management boards can communicate progress on key organizational initiatives, unite teams around shared goals and values, and help employees feel respected and invested in.

FREE REGISTER  


MRSC Services

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FREE: Making Your Job Easier with MRSC's Services
Recording Duration: 49 Minutes
Broadcast Date: August 25, 2022
Credits Available for Self-Reporting: None

In this free 50-minute webinar, we will provide a comprehensive overview of MRSC's tools, resources, and information — all designed to help you do your job better. This includes our one-on-one inquiry service and a demonstration of how to use our extensive website resources, Sample Document Library, and more.

VIEW  


Open Government (PRA and OPMA)

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FREE: Legislative Update on 2022 Public Records Bills (and Bonus OPMA Bill)
Recording Duration: 75 Minutes
Broadcast Date: June 16, 2022
Credits Available for Self-Reporting: 1.0 CML, 1.0 WARRO

This webinar, presented in partnership with WAPRO, discusses the most significant public records bills passed during the 2022 Legislative Session as well as the biggest change to open meetings law in several years.

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The OPMA – Latest Issues and Case Law Updates
Recording Duration: 64 Minutes
Broadcast Date: February 17, 2022
Credits Available for Self-Reporting: 1.0 CML

This webinar will help inform local governments about how to handle challenging Open Public Meetings Act (OPMA) matters as well as review recent OPMA case law and proposed legislative changes.

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PRA Case Law Highlights 2022
Recording Duration: 62 Minutes
Broadcast Date: January 19, 2022
Credits Available for Self-Reporting: 1.0 CML, 1.0 WAPRO

This annual webinar will review trends over the past year (2021) in litigation impacting the Public Records Act (PRA). Staying abreast of current PRA case law is crucial for local government employees and officials to avoid liability.

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PRA Deep Dive – Practitioners Roundtable
Recording Duration: 77 Minutes
Broadcast Date: December 9, 2021
Credits Available for Self-Reporting: 1.0 WAPRO

Under the Public Records Act (PRA) all public records are required to be open to the public. This seemingly simple statement of law fails to reflect the practical challenge of complying with the law. We’ve pulled together a panel of professionals to discuss and answer your questions about the ups, downs, and everything in-between of responding to PRA requests.

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PRA Deep Dive — Juvenile and Child Records
Recording Duration: 104 Minutes
Broadcast Date: September 21, 2021
Credits Available for Self-Reporting: 1.5 WAPRO

This webinar will dive into how the Public Records Act and other laws apply to the different types of juvenile and child records held by agencies, explore what records or information may be exempt (including how to clarify when it is unclear) and review requirements as well as best practices for managing public records requests for such material. 

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FREE: Legislative Update on 2021 Public Records Bills
Recording Duration: 65 Minutes
Broadcast Date: June 15, 2021
Credits Available for Self-Reporting: 1.0 CML, 1.0 WAPRO

This webinar, presented in partnership with WAPRO, discusses the most significant public records bills passed during the 2021 Legislative Session.

VIEW 

PRA Deep Dive — Law Enforcement Records
Recording Duration: 77 Minutes
Broadcast Date: October 2, 2020
Credits Available for Self-Reporting: 1.0 WAPRO

This webinar will dig into how the Public Records Act and other laws apply to the different types of records held by law enforcement agencies, what records or information may be exempt (including how to clarify when it is unclear), and will review requirements as well as best practices for managing public records requests for law enforcement records.

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PRA Deep Dive — Personnel and Employment Records
Recording Duration: 71 Minutes
Broadcast Date: July 29, 2020
Credits Available for Self-Reporting: 1.0 CML, 1.0 WAPRO

This webinar will dig into how the Public Records Act applies to personnel and employment records, including what, specifically, should be kept in a personnel file, what records or information may be exempt (including how to clarify when it is unclear), and will review requirements as well as best practices for managing public records requests involving personnel and employment records.

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Planning

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Please note that these on-demand webinars do not qualify for AICP CM credits

Accessory Dwelling Units - Innovative Local Government Approaches
Recording Duration: 91 Minutes
Broadcast Date: December 13, 2022
Credits Available for Self-Reporting: 1.5 CML

Many communities throughout Washington State are grappling with a housing supply problem, with construction of new accessory dwelling units (ADUs) being viewed as one part of the broader solution. Join us to learn about some innovative local ADU regulations and programs.

LEARN MORE & REGISTER  

Land Use Case Law Update – Winter 2022
Recording Duration: 65 Minutes
Broadcast Date: December 8, 2022
Credits Available for Self-Reporting: 1.0 CML

Which recent court decisions might impact your local government’s regulatory or legislative efforts when it comes to land use and management? What trending topics might be impacting your agency in the near future? Join our panelists to learn more!

LEARN MORE & REGISTER  

Making “Missing Middle” Housing Work in Washington State
Recording Duration: 90 Minutes
Broadcast Date: September 27, 2022
Credits Available for Self-Reporting: None

Many communities throughout Washington State are grappling with a housing supply problem. "Missing Middle Housing (MMH)" provides a wider range of housing options between detached single-family homes and high-density apartment/condo buildings. 

LEARN MORE & REGISTER 

Land Use Case Law Update – Summer 2022
Recording Duration: 69 Minutes
Broadcast Date: September 27, 2022
Credits Available for Self-Reporting: 1.0 CML

This webinar will review land use cases applicable to Washington State, including the most recent regulatory, legislative, and case law developments that every seasoned land use practitioner should know. Our panelists will also provide practical advice and guidance to help local governments improve their land use regulation and prepare for potential changes.

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Increasing Transportation Options and Access: Local Success in Washington’s Cities
Recording Duration: 63 Minutes
Broadcast Date: June 28, 2022
Credits Available for Self-Reporting: 1.0 CML

During this webinar, you’ll learn about the state’s efforts to develop guidance for VMT and emissions reduction and hear from four local governments about their efforts to reduce VMT and emissions in their communities.

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Post-Pandemic Planning: Using the Public R.O.W. for Outside Dining
Recording Duration: 61 Minutes
Broadcast Date: May 25, 2022
Credits Available for Self-Reporting: 1.0 CML

During the early days of the COVID-19 pandemic, several communities quickly modified their development standards to allow portions of the public right-of-way (R.O.W.) to be used for outdoor dining and display of commercial goods. But now that the pandemic appears to be winding down, will these parklets and streateries be allowed to continue operating in the public R.O.W.?

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Planning Ethics Winter 2021
Recording Duration: 90 Minutes
Broadcast Date: November 30, 2021
Credits Available for Self-Reporting: None

Being ethical is important for many professions, including planning. But doing so often requires a thoughtful balancing of different issues and interests. This webinar will use several ethical scenarios to help the participants understand how the American Institute of Certified Planners’ (AICP) Code of Ethics and Professional Responsibility applies to the challenging issues facing planners today.

LEARN MORE & REGISTER  

Land Use Case Law Update - Winter 2021
Recording Duration: 63 Minutes
Broadcast Date: December 17, 2022
Credits Available for Self-Reporting: 1.0 CML

This webinar will review land use cases applicable to Washington State, including the most recent regulatory, legislative, and case law developments that every seasoned land use practitioner should know. Our panelists will also provide practical advice and guidance to help local governments improve their land use regulation and prepare for potential changes.

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Making the Switch to Paperless Permitting
Recording Duration: 90 Minutes
Broadcast Date: June 1, 2021
Credits Available for Self-Reporting: None

This webinar will cover how agencies can move to paperless permitting, including tackling some of the following hot topics: (1) how to get buy-in at your jurisdiction, (2) how paperless permitting can improve customer service, (2) best practices in transitioning to paperless permitting (e.g., hardware/software, archiving), and (4) best practices in reviewing electronic plans.

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FREE: Developing an Effective Housing Element | Part 3
Recording Duration: 89 Minutes
Broadcast Date: March 25, 2021
Credits Available for Self-Reporting: None

This free webinar, presented in partnership with the state Department of Commerce, will look at how to develop an effective housing element.

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The Ins and Outs of Online Permitting & Plan Review
Recording Duration: 88 Minutes
Broadcast Date: August 18, 2020
Credits Available for Self-Reporting: None

This webinar will highlight the online permitting/plan review systems and processes from four Washington state communities and provide valuable information on: different permit intake and plan review software programs, steps needed to set up and operate an online system, dealing with different types of development permits, training needs, communicating with applicants and the public, and lessons learned using online permitting and plan review.

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FREE: How to Develop a Housing Action Plan | Part 2
Recording Duration: 90 Minutes
Broadcast Date: July 8, 2020
Credits Available for Self-Reporting: None

This free webinar, presented in partnership with the state Department of Commerce will look at how to develop a housing action plan. A HAP provides a process and framework for assessing local or regional housing needs, identifying barriers to new housing production, and developing strategies to more effectively encourage or support the kinds of new housing construction that can address housing needs.

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FREE: How to Prepare a Housing Needs Assessment | Part 1
Recording Duration: 73 Minutes
Broadcast Date: March 18, 2020
Credits Available for Self-Reporting: None

This free webinar, created in partnership with the Department of Commerce, provides valuable information on: (1) How to scope your housing needs assessment by looking at common sources of unaffordability, (2) common sources of housing data and ideas for presenting housing data, and (3) gap analysis: what we can learn from the data.

FREE REGISTER  

Tips for Writing Good and Effective Development Code Provisions
Recording Duration: 60 Minutes
Broadcast Date: March 25, 2020
Credits Available for Self-Reporting: None

This webinar covers: (1) what to include in a “good” zoning/development code, (2) tips on how to write effective and user-friendly code language, (3) how to engage key stakeholders when working on new development code language, (4) the importance of having well-thought-out development review procedures to make your zoning/land use regulations easy to understand and use.

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Providing Excellent Customer Service at the Permit Counter
Recording Duration: 58 Minutes
Broadcast Date: December 12, 2018
Credits Available for Self-Reporting: None

This webinar will discuss how to provide great customer service to applicants and other members of the public at a permit counter. Real-life examples will highlight successful processes and procedures to establish a customer-oriented environment, tips for working with speakers with limited English proficiency, and approaches for dealing with “difficult” customers.

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Public Engagement

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Countering Social Media Misinformation
Recording Duration: 59 Minutes
Broadcast Date: October 13, 2021
Credits Available for Self-Reporting: 1.0 CML

This webinar will look at how local governments can counter social media-based misinformation and gain better control of the narrative. Ryder Todd Smith, President of Tripepi Smith, will share his insights and experiences on helping agencies navigate through these situations and optimizing your social media communications to avoid these risks.

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Inclusive Public Engagement Strategies
Recording Duration: 62 Minutes
Broadcast Date: October 28, 2020
Credits Available for Self-Reporting: 1.0 CML

In this webinar, attendees will learn essential strategies for inclusive public engagement, including on-line engagement, and how to identify and build relationships with community organizations and groups as the basis for broad-based outreach. Inclusive public engagement will help your agency reduce misperceptions and mistrust and build a more cohesive community.

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Best Practices for Online Community Engagement
Recording Duration: 61 Minutes
Broadcast Date: May 29, 2020
Credits Available for Self-Reporting: 1.0 CML

In this webinar we review online engagement best practices that have been developed and implemented by three Washington local governments: Burien, Walla Walla, and Pierce County.

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Public Works

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(Free) Meaningful Engagement Strategies for Local Government Procurement
Recording Duration: 59 Minutes
Broadcast Date: September 29, 2022
Credits Available for Self-Reporting: None

Many potential business contractors and consultants consider the idea of bidding on contracts for local government mysterious, complicated, and overwhelming. To better understand the marketplace, local government agencies need to establish an engagement strategy for communicating opportunities and seeking feedback. For this important topic, we’ve pulled together a panel of professionals to discuss and answer your questions about creating an engagement strategy for your agency.

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Strategies and Tactics for Successfully Resolving Construction Claims
Recording Duration: 58 Minutes
Broadcast Date: May 5, 2021
Credits Available for Self-Reporting: None

This webinar focuses on key construction contract provisions and mediation strategies that can contribute to a successful construction claim mediation.

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Purchasing and Contracting

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Procurement Series Part 1: Materials, Supplies, and Equipment
Recording Duration: 59 Minutes
Broadcast Date: February 9, 2022
Credits Available for Self-Reporting: None

This is the first of three webinars as a part of our Procurement training series. In this webinar, we will review the practices that are followed for acquiring materials, supplies and equipment (not related to public works projects).

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Procurement Series Part 2: Services
Recording Duration: 60 Minutes
Broadcast Date: March 8, 2022
Credits Available for Self-Reporting: None

This is the second of three webinars as a part of our Procurement training series. In this webinar, we will review the practices and guidelines for securing general services as well as Architect and Engineering (A&E) services.

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Procurement Series Part 3: Public Works
Recording Duration: 82 Minutes
Broadcast Date: April 21, 2022
Credits Available for Self-Reporting: None

This is the last of three webinars as a part of our Procurement training series. This webinar will provide an overview of the requirements for public works contracting and the related processes that require agency attention. It is recommended for any agency employee who wants to get familiar with public works contracting.

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Utilities

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The Importance of Utility Fiscal Policies
Recording Duration: 57 Minutes
Broadcast Date: May 14, 2020
Credits Available for Self-Reporting: 1.0 CPE

This webinar provides practical examples to give participants an understanding of how to form their own utility financial policies. Participants will learn what data is needed to calculate reserve policies, what policies they should consider for their utilities, and what templates are available for calculation.

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