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Posts for John Dickson

Manufactured Home Parks as a Local Source of Affordable Housing: A Case Study

Manufactured Home Parks as a Local Source of Affordable Housing: A Case Study

February 24, 2022  by  Justin Sharer ,  John Dickson
Category:  Housing

Manufactured homes can be an affordable option for many families and individuals. This blog looks at a study conducted by the City of Kent as it researched existing manufactured home parks throughout the city and how best to support these.

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Spokane County Uses Lean to Improve Emergency Response Efforts

Spokane County Uses Lean to Improve Emergency Response Efforts

December 12, 2016  by  John Dickson
Category:  Guest Author ,  Performance Management-Measurement

The fourth article, from the series on how Spokane County has been using Lean principles to improve government performance at all levels, focuses on improvements to the county’s addressing process through the development of a new, regional addressing standard.

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Spokane County Uses Lean to Improve Its Job Application Process

Spokane County Uses Lean to Improve Its Job Application Process

September 13, 2016  by  John Dickson
Category:  Guest Author ,  Performance Management-Measurement

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Linda McGlocklin about how the HR department switched to NEOGOV software for its job application process.

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Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

Spokane County Golf Courses Continuously Improve Quality of Customers’ Experience

July 13, 2016  by  John Dickson
Category:  Guest Author ,  Performance Management-Measurement

Spokane County COO John Dickson shares another story about how the county is using lean principles to improve its services - this time, an account from Nautice Pham about how the county got feedback from its golf customers.

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Spokane County Utility Billing Team Lean Success Story

Spokane County Utility Billing Team Lean Success Story

May 2, 2016  by  John Dickson
Category:  Guest Author ,  Performance Management-Measurement

A first in a series about how Spokane County’s front-line staff are leading the lean transformation in their departments.

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Spokane County’s Journey to Lean

Spokane County’s Journey to Lean

March 3, 2016  by  John Dickson
Category:  Guest Author ,  Performance Management-Measurement

Spokane County's chief operating officer write about how the county has aggressively improved its processes over the past three years using the lean methodology.

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