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MRSC Insight Blog


Posts for Michael Jacobson

Sustaining the Change Agent

Sustaining the Change Agent

In this post, Government Performance Advisor Michael Jacobson argues that change agents working within local government must also make time for reflection, self-care, and building community connections for personal, not just work-related, reasons. 

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Who "Owns" Public Data?

Who "Owns" Public Data?

Who owns public data? Is is reasonable for public entities to manage the availability of their data? And what is the relationship between data and open government? In this Advisor column, Michael Jacobson shares his thoughts.

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On the Quest for a Performance Culture: Where to Start?

On the Quest for a Performance Culture: Where to Start?

Today, governments wanting to embark on performance management have a plethora of approaches which they follow. This profusion of approaches is both exhilarating and terrifying. So where should you start?

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Understanding Employee Motivation is More Important than Ever

Understanding Employee Motivation is More Important than Ever

Lack of employee engagement shows itself in a variety of serious issues that impact organizational performance. Advisor Michael Jacobson highlights methods local governments can use to find out what motivates their employees and help keep them engaged.

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Understanding Customers in the Public Sector

Understanding Customers in the Public Sector

It's time to start using the concept of "customer" to help make government more effective, efficient, and people-oriented.

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