MRSC Insight Blog
Posts for Dana Howard Botka
The Hidden Power of the Government Form Letter
July 5, 2019
by
Dana Howard Botka
Category:
Guest Author
,
Leadership and Management
Your routine letters and forms may be creating more internal costs and constituent frustration than you realize. This post shows how reducing the jargon, simplifying the message, and talking to the reader can, instead, win over citizens.
